REFUND and RETURN POLICY

Our refund policy

If your not 100% satisfied with your product or guitar strap please contact us! 

We offer full refunds/returns on all stock non custom guitar straps as long as they are in new condition and returned with in 30 days. Please note, we do not pay return shipping.

We do not offer refunds or returns on custom products (straps) unless it's a manufacturer error as the strap cannot be reused once its customized. 

PRODUCTION & SHIPPING

After placing your order online, it takes us about 5 BUSINESS DAYS to make your strap(s) and prep them for delivery. Shipping time depends on what you select during the checkout process, and is in addition to this time.
We want to make this an awesome experience for you, so if you need it sooner, contact us and we’ll quote rush charges depending on the type of strap and quantity ordered.
 

INTERNATIONAL ORDERS

We ship anywhere UPS goes. Note -We don’t include tariffs or customs duties in the price of your order. You’re responsible for paying all of these applicable fees upon receipt of your package.